Refund policy

📦 Return & Refund Policy – Zenxo.store

At Zenxo.store, we strive to deliver high-quality products and a smooth shopping experience. Please read our return and refund policy carefully.

🔁 Returns & Replacements

We only accept returns or replacements under the following conditions:

- Damaged product received

- Defective item received

- Wrong product delivered

🎥 Mandatory Proof (Important)

To request a return or replacement, you must provide:

- A 360° unboxing video from start to end

- No cuts, edits, or pauses in the video

- Clearly show the sealed package before opening

- Clearly show the issue in the video

Note: Without proper unboxing video proof, we cannot process any return or refund request.

⏳ Return Request Time

- Request must be raised within 48 hours of delivery

💸 Refund Policy

- Once approved, refund will be processed within 5–7 working days

- Amount will be credited to your original payment method or bank account

🚫 Non-Returnable Cases

- No unboxing video provided

- Request raised after 48 hours

- Product used, damaged by customer, or mishandled

📩 How to Request a Return

Please contact our support team with:

- Order ID

- Issue description

- 360° unboxing video

Support: zenxostore.help@gmail.com

💡 Note

- COD orders are eligible for refund via bank transfer after approval

- We aim to resolve all issues quickly and fairly